Digitalization

Being the central service provider of the Federal Government with numerous specialist tasks, the Federal Office of Administration has a great interest in adequately meeting the challenges and opportunities of digital transformation processes. Doing this, both the view to the inside (e.g. continuous digital procedures) and the view to the outside on the users (i.e. for the many recipients of our administrative services) must come to the fore.

All digital measures of the BVA are bundled in a Digital Agenda called “BVA.digital 2022” and are controlled by the project group "Digitalization and E-Administration in the BVA", which reports directly to the president.

As part of its digitalization strategy, the Federal Office of Administration is following eleven self-imposed "Digitalization Principles" which serve as guidelines for the digitalization of tasks, processes, and offers. For more information, please switch to our German content.

Digitalization Principles
	1. Focus on the users’ needs.
	2. Prepare the digital access and process as a rule: digital first.
	3. Design access to administrative services independent of location and time.
	4. Ask only for the data that are really needed for the respective service.
	5. Ask only for data that is not yet available.
	6. Regularly analyze existing information and use it to improve the service.
	7. Use understandable language, clear processes, and simple user guidance.
	8. Create easy access: barrier-free and immediately usable.
	9. Show to the user the status quo and further steps (track & trace).
	10. Process usual cases automatically.
	11. Think innovatively and check whether the service can be improved.